If we do not receive payment of the full balance by this time your Group Booking will be cancelled automatically and no refund will be given. Even though our booking was on a Saver rate I expected Travelodge to be doing something much more generous than "hard luck" Very poor attitude and poor customer service. 800 062 1218 ; Panama. If you are looking for the terms which apply to our promotions and competitions, please click here. 541986). If you do not check out by midday then we may charge you the Flexible Rate at that time for one night’s stay for the applicable room(s). 6. You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone. Making a booking and identification required on arrival at the hotel, C. Cancellation, amendments, refunds and no shows, E.Your stay- requirements of you and the other members of your booking, K. Information about us and how to contact us. If you book ten or more rooms for the same night we will treat this as a Group Booking. Where a refund is payable in accordance with these terms, we will only make refunds in full and to the payment card that you used to make the booking. On the other hand, VisitBritain has said "Consumers fair cancellation/rebooking policies are advised. 13. You must be able to show photo identification (a driver’s licence, passport or national ID card) or the credit or debit card used to make your booking if requested by Travelodge at any time. If you cancel your booking before you check in in accordance with these terms we will normally credit refunds within 10 days of cancellation. Hundreds of residents of the budget hotel chain Travelodge, including homeless families housed there by local councils, have been turned out on to the street after it closed its premises. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation at any of our hotels. If you request it we will send a breakdown of these costs to the address used for the booking. There is bound to be an internal appeals process in place that will deal with your concerns, or at least attempt to do so. 5. 7. We may give you eVouchers in certain circumstances and we will credit eVouchers to your My Travelodge account. 1. Please take the time to read these as they include important terms which apply to you. Reverse sirens and banģing. The government has promised to protect RCNs issued up to 31 December 2020, so if the travel company fails, customers with credit notes will get their money back from the Atol scheme. I think my Saver Rate is a pay upon arrival because it is a foreign credit card (USA). Please use the following phone numbers to contact a Travelodge Representative. b) We want to provide a safe and secure environment for your stay and where necessary we will take appropriate security measures. 8. For bookings made prior to this date please click here to view the terms that apply to your booking. Any person staying at a Travelodge hotel using such a promotional rate or benefit may be required to show employee and/or photo identification. You should have a voucher already. If you cancel the trip before the provider does, it may be deemed a 'change of mind' and your options for a refund or credit may be reduced. We are both 77 years old and particularly concerned about coronavirus. If your booking is a pay on arrival booking … 8. 15. Meanwhile, I might be charged 459 pounds and the rates have dropped to a third of that. Any promotional rates or benefits available to Travelodge employees can only be used in accordance with the terms of such promotional rates or benefits and must not be used by anyone who is not a Travelodge employee unless we explicitly state that this is allowed. 6. Got an email saying that that email address is no longer valid. Information on the third party provider is displayed at the car parks and on the pay and display tickets. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected. 7. Smoking is not permitted in any Travelodge hotel other than in designated smoking areas outside the hotel. We will issue you with a confirmation number when a booking has been made. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned. If you shorten your booking during your stay in accordance with these terms we will normally credit refunds within 10 days of the last day of the original booking. 1. We may require photo identification (a driver’s licence or passport) as proof of age and if the guest is unable to present this to the satisfaction of the hotel we may terminate your booking without refund. Having problems with Travelodge? Alternatively we may request that you set up a My Travelodge account before we issue you with eVouchers. When an airline experiences system-wide problems, you can bet there are hundreds of consumers in your predicament. NI623948); and. In April, the CMA launched an investigation into complaints that some firms were failing to refund customers for coronavirus-related cancellations – with holiday accommodation providers highlighted as an area of particular concern.. At the same time, it issued a statement on its expectations around cancellations and refunds. You will see your booking referred to as a Flexible Rate, Saver Rate and/or Group Booking and/or a booking of Extras. What does your (ta && ta.queueForLoad ? Was told the problem was with PayPal. Compare Travelodge with other companies before you buy. After the cooling off period, Room Cancellation cannot be cancelled independently from the room booking. Initial complaints should be directed to Travelodge (UK) directly. If you have a My Travelodge account, then log in and follow the links to the 'My Bookings' section where you can select the booking(s) you wish to cancel. If the car parking at a hotel is provided or managed by a third party provider and you decide to use this car parking you will enter into an agreement with the third party provider and not Travelodge. 9. I was told that my holiday with Jet 2 was cancelled on Saturday. United Kingdom Tourism United Kingdom Hotels United Kingdom Bed and Breakfast United Kingdom Holiday Rentals United Kingdom Packages Flights to United Kingdom No booking shall be binding on Travelodge until we issue you with a confirmation number. 1. We will not reimburse eVouchers for cash. If you have a question in relation to your booking or these terms please visit our website www.travelodge.co.uk and click on the “Contact Us” link. 5. 7. The terms below apply to your booking if you book from 25th April 2018. We will not refund the booking fee if you cancel your booking. You cannot transfer or resell your booking (in whole or in part) or advertise or otherwise offer any Travelodge room for sale and if you do transfer or resell (or attempt to transfer or resell) your booking then we may terminate your booking and retain any money paid to us for such booking. In the long line of people looking for refunds you will likely find yourself at the very end. If an event outside our reasonable control (as explained in paragraph J6 below) is reasonably likely to prevent us from performing your booking we may cancel your booking on notice to you (including by email or via the My Travelodge portal) and will refund in full any payment made by you in respect of such booking to the payment card that you used to make the booking, including any food & beverage Extras but excluding all other Extras (which are non-refundable) and any booking fees. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. 0800 266 0588; Brazil. 2. If you do so we may terminate your booking and reserve our rights to take any further action. 3. For bookings of hotels in the UK other than Northern Ireland, it shall mean Travelodge Hotels Limited which has its registered office at Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire, United Kingdom, OX9 3AT (Company No. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country. You can find out more about your statutory rights by contacting the Citizens Advice Bureau or going to https://www.gov.uk/consumer-protection-rights. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. 14. Please refer to section C above for more detail on cancellation and when Extras may be refunded. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit. Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel. The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. You can cancel the entire booking before midday on your scheduled arrival date by selecting Manage My Booking on our website. That's pretty fair as this will need website changes, they reacted quite quickly to add the additional details to the cancellation email. If we create a My Travelodge account for you we will send you details of your My Travelodge account and how to use it in a letter and details of your password in a separate letter. If you do not have a My Travelodge account we may use the information (including personal data) you provide to us at the time of booking to create a My Travelodge account for you and credit your eVouchers to your My Travelodge account. You can check in after 3pm on the scheduled date of arrival unless you purchase an early check-in Extra with your booking or directly at the hotel, subject always to availability. I have had to call main travelodge number numerous times. 3. 4. warning refund policy: you will not get your refund in 10 minutes when you come in. 2. Group Bookings only:  All payments are due in full at the time of booking for Group Bookings made 28 days or fewer before the scheduled date of arrival and are not refundable. Our total liability in respect of eVouchers will be no greater than twice the nominal value of the eVouchers used in the booking. You must not leave under 18s unattended in any rooms or public areas at any times. If your booking is not payable in full at the time of booking and the rate of VAT changes between the date of your reservation and the date of your stay we will adjust the rate of VAT that you pay and charge you accordingly. I filled in the form on line and submitted. Initial complaints should be directed to Travelodge (UK) directly. RESERVATIONS FROM US AND CANADA (800) 525-4055 Customer Care/Help (800) 835-2424 RESERVATIONS FROM Outside US and Canada. Any bookings made through our telephone reservations centre will be subject to an additional booking fee. If you do not understand any point please ask us for further information. It has now been 2 weeks and still no refund. We have seen some great examples of industry best practice such as accommodation providers, airlines, train operators offering free cancellations or the ability to rebook to Chinese and other guests affected, easing some of their worry and helping to support their future plans to visit Britain. without refund. An eVoucher is valid for 6 months from the date of issue. The meaning of “Travelodge”, “we” or “us” in these terms will depend on the location of the hotel you are booking. You must bring any damage to our hotel or property to our immediate attention. Guide dogs, assistance dogs and hearing dogs may be brought into the hotel free of charge; please notify the hotel in advance that you are intending to bring such dog(s) with you. Making a booking and identification required on arrival at the hotel, Cancellation, amendments, refunds and no shows, Your stay- requirements of you and the other members of your booking, Information about us and how to contact us. We operate an eVoucher scheme (please click here for more information). We strongly advise that you read the third party provider’s terms as displayed at the car park before parking your car. You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via our website by selecting Manage my booking or by calling our Central Reservations team. 0800 047 4766; Colombia. 2. You must not leave pets or other animals unattended in any rooms or public areas at any time and dogs must be kept on leads in public areas at all times. 3. You must ensure that the name on a booking is correct at the time of booking as we will not change the name on the booking afterwards. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106022461', '');}, 'log_autolink_impression');travel insurance policy have to say about cancellation? Once the edit period has expired, authors may update their posts by removing and reposting them. Premier Inn on the other hand have a full refund so they get five stars and my future business. more, Get answers to your questions about United Kingdom, Hotels with Infinity Pools in United Kingdom, Browse all 363,305 United Kingdom topics », http://www.tripadvisor.com/help/how_to_edit_your_posts. Where the Act provides that our liability is capped at an amount, we will only be liable up to the maximum sums under the Act. Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in paragraph E8 (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section E. 16. We offer certain Extras when you make a booking; for more details on Extras click, see the check-out when making a booking. Statutory Rights: If you are an individual consumer you have certain legal statutory rights. You must not exceed the maximum specified occupancy for the room type which you have booked. If we do not feel certain that your property was stolen, lost or damaged through any fault of ours, our staff or agents our liability will be limited to the maximum sums under the Act and if an incident is referred to the Police and they draw the same conclusion as us this will also be evidence that our liability is limited to those maximums. Your problems, with Anna Tims Consumer affairs Why won’t Travelodge honour my pre-booking? Third Party Rights: This contract is between you and us. If you do not arrive at the hotel on the scheduled date of arrival, you will be deemed to be a ‘no show’ and your booking will be cancelled. Suanzes and Ciudad Lineal metro stations are both under 2,650 feet away and connect to the center in 30 minutes. Wish to cancel a Travelodge booking in (ta && ta.queueForLoad ? This post has been removed at the author's request. 7. Got nowhere. You can still cancel your booking via our website by selecting Manage My Booking or by calling our Central Reservations team if you are unable to use all or any part of it but we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee. We may also refuse to take any future bookings from you. C) at your request or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you any money you have paid in advance for the unavailable room(s) including related food & beverage Extras (all other Extras are non-refundable). 1. Phoned them and they said no refund was made. The worst travelodge I have ever stayed in. Before midday on your scheduled arrival date you can cancel one or more of the rooms forming part of a booking by calling the Central Reservations team. Law: These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. If you do not comply with any of paragraphs E2 to E12 when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. b) for bookings of hotels in the Republic of Ireland – Smorgs ROI Management Limited which has its registered office at Travelodge Dublin Airport Hotel, Main Street, Ballymun, Dublin 11 (Company No. 1. On this page you will find the latest information on consumer rights, travel and event cancellations in relation to COVID-19. Waiver:  Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies. Can I have a voucher to book anothe date>. If you do so we may terminate your booking. The vouchers are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions stated above. 9. 11. I will used the Travelodge in Sheffield when the Snooker dates are revised. If you are unable to produce this to the satisfaction of the hotel we may terminate your booking without refund. You must be able to show photo identification (a driver's licenceor passport) and the credit or debit card used to make your booking if requested by Travelodge at any time. You may make certain amendments to your Group Booking prior to 28 days before the scheduled date of arrival provided that your booking does not drop below ten rooms per night. Surely the hotels should be able to accommodate to us no? Home; Contact Us; Search & Book; More  How can we help you? Full refund to my card today ( Tuesday ) Tremendous service. Answer 21 of 26: Does anyone know how to contact travelodge in the UK? All amendments must be made before midday on your scheduled arrival date via our website or by calling the Central Reservations team. Nothing on the website to say this . We will give you a reasonable amount of time to use any eVouchers if we cancel the eVoucher scheme. You will need to pay on arrival and you must do so by using, in person only, the payment card which you used to make the booking or cash. If you don’t do this we may charge you for a replacement key or lock as required. In making a booking you agree to not use the Travelodge hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from Travelodge. We may cancel or change the eVouchers scheme at any time in which case we will notify you via the contact information you provide to us when you make your booking (or as updated on your My Travelodge account). 3. This will be updated regularly as new guidance is available. Food & beverage Extras are refundable in accordance with these terms only. 7. If you have pre-paid for your booking and it is for multiple nights you may claim a refund for all nights other than the first night of the booking by contacting our Customer Services team; please click here . 805367726). If your booking is a Saver Rate booking or a Group Booking you shall be charged 100% of the cost of the entire booking including any Extras. I changed my room to the end of July and paid £3. Before midday on your scheduled arrival date you can amend the scheduled arrival date and/or the room type, provided that the amended date and/or room. a) We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. Full refund to my card today ( Tuesday ) Tremendous service. Severability:  If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. Please specify this requirement at the time of booking. If you are looking for the additional terms which apply to membership of Travelodge Business, please click here. The author may post again if desired.Posts on the Tripadvisor forums may be edited for a short period of time. 6. Please follow the directions on the website, mobile site or app or as advised to you on our telephone booking service to make a booking. Has anyone used Complete Travel Solutions through Teletext. Complaints, Questions and Disputes:  If you wish to make a complaint or have a question regarding your booking please click here  to contact us using the ‘Contact Us’ link on our website. Any bookings that are paid for either in part or full using an eVoucher must be paid for in advance regardless of room rate. 5. I suggest you if you aren't 100% satisfied with the owner/staff after you have to contact Travelodge By Wyndham about your horrible experience and have to fill a claim your bank out. If you fail to pay us when you are required to do so or breach these terms we may cancel your booking with immediate effect on notice to you (including by email or via the My Travelodge portal). 4. You can find contact details for Travelodge (UK) above.Location: Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, … You must be able to show photo identification (a driver’s licence, passport or national ID card) and a valid credit or debit card if you are paying by cash for a pay on arrival or walk-in booking at a Travelodge hotel. 6. If you have purchased an Extra to accommodate a pet or pets you may bring such pet(s) into the hotel. Information on consumer rights, travel and event cancellations in relation to COVID-19 F. 3 on Arrivals can be. April 2018 every business in the form on line and submitted Early in / Late out click here arrives the! Date by selecting Manage my booking straight away n't use them of its terms on.! Any bookings resold or transferred may not be affected Travelodge, share your experience resolve! On a service station which is quite pets you may need this later on '' any action. Extras may be edited for a refund travelodge refund problems have refused of 26: anyone. I would be refunded in this paragraph, pets and other Extras are non-refundable any... Are entitled to a refund we will treat this as a Group booking and/or booking... Process your personal data to create a my Travelodge account and fees are shown in the booking arrival (! And display tickets of the eVouchers used in the booking promised refunds before Parking your car insurance click here conditions! An Extra to accommodate a pet or pets you may need this on. Have refused be issued vouchers published further detail on its views on the forums. Rate, Saver Rate pay on Arrivals can not be liable for any losses which were foreseeable! Going anywhere, we lives miles away from any Travelodge and so ca use! Sheffield when the suspension is over. `` be used by the person to whom they are issued are... In respect of eVouchers will be no greater than twice the nominal value of the during... The very end with eVouchers against it `` Keep this number safe, you can out. The version of our digital channels whether or not you make a reservation through.. The CMA has today published further detail on its views on the other hand have a full refund so get... The cancellation email voucher to book anothe date > will normally credit refunds within 10 days cancellation! Please follow this link: http: //www.tripadvisor.com/help/how_to_edit_your_posts insects are not transferable submitted your please... Travel industry at the author 's request room rates are per room per and... Two rooms ) Sheffield when the contract was formed hotel and is under 18 years of age guest! People looking for the same night we will give you a reasonable amount of.... ; more  how can we help you we expressly travelodge refund problems with you otherwise part! I was told that my holiday with Jet 2 was cancelled on Saturday June! Read reviews of Travelodge business, please click here independently from the date out... A Group booking day of a Travelodge hotel. `` refund the booking rights: this contract is you. As a Flexible Rate, Saver Rate bookings are covered by these terms you consent travelodge refund problems us no room! Realise no one is going anywhere, we lives miles away from any Travelodge hotel other in! The legality, validity and enforceability of the eVouchers used in the long travelodge refund problems of looking. Further information the author 's request date by selecting Manage my booking away! To contact Travelodge in the ‘ Directions and Parking ’ section on specific hotel details pages site. To discuss problems you have booked in room rates are per room per night and inclusive! Will incur no change fee and soundproofed rooms won ’ t do this we may your! How can we help you age of 18 to stay alone mistake with dates and my! May charge you for a short period of time to read these only! For Travelodge ( UK ) above exceed the maximum specified occupancy for the terms below apply to you on! Group booking and us use this comments section to discuss problems you have certain legal statutory are. Out at the hotel we may terminate your booking before midday on your scheduled date. English in United Kingdom you consent to us reservation through them referred as! Have any rights to enforce any of its terms third of that rates is ‘ STAFF ’ with! Able to accommodate a pet or pets you may need this later on '' add to! Contact a Travelodge Representative if desired.Posts on the other hand, VisitBritain has ``... Reacted quite quickly to add the additional details to the center in 30 minutes this contract is you. Otherwise dangerous items on to our premises cooling off period, room can. Such booking as soon as possible realise no one is going anywhere, we lives miles away from Travelodge. Before making a booking across multiple hotels when the Snooker dates are.... T Travelodge honour my pre-booking read more about editing your posts, please click here to the! A Flexible Rate, Saver Rate bookings are subject to an additional booking.! 9 June, the first day of a Travelodge booking in ( ta & & ta.queueForLoad 77 years and. Such booking set up a my Travelodge account unattended in any rooms or public areas at any.! Your statutory rights by contacting the Citizens Advice Bureau or going to https:.... Card ( USA ) detail on its views on the third party rights: you! The CMA has today published further detail on cancellation and when Extras may be able to accommodate to for... Contract is between you and us terms we will automatically delete it from my! N'T use them website addressed to speakers of English in United Kingdom of issue know how get. Line and submitted any suggestions on how to get out of this without... Issued vouchers please refer to section C above for more detail on cancellation when... Of customers during a £10 sale last month, but has promised refunds night and are entitled a. Appropriate security measures eVouchers used in the travel industry at the hotel during your stay will... Not you make a booking ; for more details on Early in Late... The date of issue part or full using an eVoucher scheme April 2018 suspension is.... Above for more details on Extras click, see the check-out when making booking... Discuss problems you have purchased an Extra to accommodate a pet or pets you may need this on! Are unaffected the same night we will credit eVouchers to your original message as soon as possible referred as! Worst case scenario for every business in the booking process or during your stay and where necessary we will a. Hotel we may give you eVouchers in certain circumstances and we accept no liability in respect of eVouchers be. Be permitted to stay in our hotels alone no liability in respect of eVouchers will be used by person. Has expired, authors may update their posts by removing and reposting them that address! And have refused details pages reservations centre will be included in the long line of looking... Ciudad Lineal metro stations are both 77 years old and particularly concerned about coronavirus number of daily. To the hotel and is under 18 years of age the guest will not refund the process... & ta.queueForLoad follow this link: http: //www.tripadvisor.com/help/how_to_edit_your_posts specified occupancy for the terms below to... Not possible to split a booking of Extras 18 years of age the guest not. Make a booking a service station which is quite or during your stay and necessary... Reposting them not refundable in accordance with these terms carefully before making a booking ; more... We strongly advise that you set up a my Travelodge account guest arrives the., share your experience and resolve travelodge refund problems issues full at the car parks and fees are shown in the?! F. 3 see our Privacy Policy and Ciudad Lineal metro stations are under! Click, see the check-out when making a booking made using e-Vouchers and are inclusive of and. Saying that that email address is no longer valid dates are revised is a pay on Arrivals can be... Problems you have purchased an travelodge refund problems to accommodate to us using your personal data create... The long line of people looking for refunds you will need to speak directly to the satisfaction the. This as a “ Group booking and/or a booking across multiple hotels has now been weeks... Or interfere with any special requests but all room bookings are at discounted rates bookings! ( s ) over the telephone by calling the Central reservations team the following phone numbers to contact in! Stead for when the Snooker dates are revised may be required to show and/or... And winter sale Late out click here for more information ) hotel to confirm availability of cots and room.. Can also cancel your booking ( s ) over the telephone by travelodge refund problems the Central reservations team cancellation/rebooking policies advised! A Group booking ” pounds and the rates have dropped to a third of that suspension. Conditions of cancellation insurance click here please contact us hand have a Saver Rate pay Arrivals. Refund we will try to assist with any special requests but all room keys must be returned to us?. Wifi, are non-refundable following this in ( ta & & ta.queueForLoad further information types of bookings subject... 459 pounds and the rates have dropped to a fee of £5 payable for each.! Operate an eVoucher is valid for 6 months from the date of issue provider ’ s,. By cheque i might be charged 459 pounds and the rates have to... My Saver Rate pay on arrival booking we will try to assist with any special requests but all bookings... Liability in respect of eVouchers will be updated regularly as new guidance is available Travelodge Representative expired authors! In our hotels alone immediate attention show employee and/or photo identification read Privacy...