* Check here for details and limitations. 2. Service availability, features and functionality vary by device and software version. OnStar links to emergency services. Check here for details and limitations. Certain services require working electrical system, cell reception and GPS signal. Services enabled by Connected Access are subject to change and do not include emergency or security services. Service coverage is limited and varies with conditions and location. 125 Availability subject to change. Subject to Terms and Limitations. Hotspot: Connects a limited number of Wi-Fi-capable devices per vehicle hotspot. Service coverage varies with conditions and location. First month is no charge; thereafter, OnStar will automatically bill your payment method at the then-current standard rate (currently $15/month plus taxes and fees), discounted to $5/month plus taxes and fees for OnStar members with a paid service plan or bundle (excluding Hands-Free Calling, Data, and Navigation add-ons). Mobile app features require automatic locks and factory-installed and enabled remote start system. Coverage and service not available everywhere. Terms, limitations and restrictions apply. Plan charges are not prorated if you cancel prior to expiration of term. Availability subject to change. 43 Connected services include 1 month of navigation services and Remote Access Plan. Services subject to Terms and limitations. Eligible vehicle, data plan and compatible SIM card required. Subject to Terms and Limitations. Insurance carriers offer discounts at their discretion and may not provide additional discounts to existing customers. Data plans offered by AT&T. Hours: 24 hours, 7 days; best time to call: 2:30pm. Services are subject to Terms and limitations, and capabilities vary by model. * Content not provided by General Motors or its affiliates. Purchased minutes are valid until they expire or when your service ends, whichever comes first. Data plans provided by AT&T. Data plans provided by AT&T. Phone. Lock my Chevrolet down now locate been stolen. 90 Device data connection is required. Capabilities vary by model and plan. * Requires an active/paid OnStar Safety & Security or Assurance subscription. All OnStar services in Europe and WiFi services using OnStar hardware will not be available after 31st December 2020. For more information, please view full program Terms & Conditions. Requires properly equipped model year 2019, 2020 and 2021 Cadillac vehicle. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Not all services are available with all OnStar-equipped GM vehicles. The 6 additional months apply to the bundled Remote Access Plan and Safety & Security Plan or the bundled Unlimited Access Plan and Safety & Security Plan. 16d Once a device connects, it will automatically reconnect and use data from your plan unless hotspot is removed from returning device settings or hotspot password is changed. OnStar and the OnStar Logo are service marks of OnStar LLC, used under license × 1.888.4ONSTAR (1.888.466.7827) TTY for Hearing/Speech Impaired. OnStar links to emergency services. Skill requires account linking to use. Check here for details and limitations. Check here for details and limitations. Software updates can be installed via Over-the-Air updates or by visiting a GM dealership. Services enabled by Connected Access are subject to change. Others state that OnStar does not process cancellations in a timely manner. OnStar links to emergency services. * Requires compatible vehicle. Other trademarks and trade names are those of their respective owners. 16a It can. You may cancel at any time by calling 1.888.466.7827. A third option is to send a letter via postal mail. No, OnStar can provide many additional features that help outside of an emergency situation. In total, OnStar has 1 phone number. Connected Navigation and real-time points of interest only available on properly equipped vehicles. 17 * Terms apply. 107 Fees and taxes apply. The next best way to talk to their customer support team, according to other OnStar customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Check here for details and limitations. Apple CarPlay® is a trademark of Apple Inc. Siri®, iPhone® and iTunes® are trademarks of Apple Inc., registered in the U.S. and other countries. Check here for details. 40 Device and app may not transmit all crash data. These disgraceful peo... Don’t use this service!! Auto Renewal: Monthly plans auto renew every 30 days unless canceled; cancel anytime. Availability subject to change. 76 * Connected services include navigation services and Remote Access Plan, Services are subject to Terms and limitations, and capabilities vary by vehicle model. Eligible vehicle, data plan and compatible SIM card required. * Offer available in the U.S. and Canada only. And you can click here if you want to compare all the contact information we've gathered for OnStar. Services are subject to Terms and limitations, and capabilities vary by model. Availability subject to change. 71 54a Payment method on file is required for monthly payments. 5a 3 OnStar will direct a professional breakdown recovery team to your location. Availability subject to change. Other Monthly Charges per Line: May include taxes, fed. 101 And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. 8 * U.S. only. Duration: Session-based prepaid plans for 30 days. 71 * Eligible 2011–2014 vehicles receive 1 month of OnStar Safety & Security coverage and 1 month of connected services, which includes navigation services and Remote Access Plan. Connected devices use data from your plan. California Residents: Do Not Sell My Personal Information. Consumer and Individual Responsibility Users only. Requires active service plan and paid AT&T vehicle data plan or compatible device with 3G/4G LTE tethering data plan. Check here for details. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. On-Demand Diagnostics requires paid plan. 52 * Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. 29 OnStar is a service, so its representatives can handle most issues over the phone. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. Fees, services and availability subject to change without notice. See SiriusXM Customer Agreement for complete terms at siriusxm.com. Payments In the event of a car theft, OnStar works with authorities and use the vehicle’s GPS sensors to find the vehicle. 46 Returning devices connect automatically and use plan data unless hotspot is removed from returning device settings. Requires active service plan and paid AT&T vehicle data plan or compatible device with 3G/4G LTE tethering data plan. Hotspot: Connects a limited number of Wi-Fi-capable devices per vehicle hotspot as specified by the vehicle maker. Device permissions are required for app to operate properly. Devices connected to vehicle’s hotspot use data from your plan. Capabilities vary by model and plan. Wi-Fi service varies based on several factors, including weather conditions, location, properly functioning equipment and cell reception. OnStar Safety & Security. * Services are subject to Terms and limitations, and capabilities vary by model. * WD-40® is a registered trademark of WD-40 Company. App content varies by model. I don’t own my vehicle any longer, how can I cancel? 3 OnStar is feeling generous. Pricing: $20 for a 30-day prepaid plan. A credit or debit card is required for all online transactions. 31 Connected services include navigation services and Remote Access Plan. OnStar Customer Service Phone Number. 99 Stream Saver feature not available for Connected Car embedded devices. Prices shown are for U.S. residents only. Vehicle must be on or in the accessory position for Wi-Fi to function. 32 Sharing is what powers GetHuman's free customer service contact information and tools. When Mobile Crash Response*83 alerts an OnStar Advisor, we contact an Emergency Communication Center (ECC). To cancel services for a vehicle you no longer own, please contact OnStar at 1-888-466-7827 and follow the appropriate prompts. Check here for details and limitations. If there is a problem with your car or your call button, an OnStar agent may be able to troubleshoot the issue but you will need to work with your dealer or mechanic to make repairs. Check here for details. 94 Data plans offered by AT&T. 26b Subject to Terms and Limitations. 26 Check here for details and limitations. Certain services require working electrical system, cell reception and GPS signal. In December 2004, OnStar received another award for its best services, namely the best seller award from Good Housekeeping magazine, and OnStar had 3,000,000 users. * Limited-time offer is valid for 30 days from vehicle delivery date and requires that you enroll in a monthly service plan and associate a payment method on file. 97 1 OnStar services are subject to mobile network coverage and availability. Your actual range may vary based on several factors, including temperature, terrain, and driving technique. Detroit, MI 48277-0246. Eligible vehicle, data plan and compatible SIM card required. Not all services are available with all OnStar-equipped GM vehicles. Take advantage of a $1 one-week trial membership and chat with an expert now. 84 Device and app may not transmit all crash data. You may cancel anytime. Performance varies based on number of devices connected and other factors. 38a How do I get off the scree... Was told our account is closed. 7a Available on select model year 2018 and newer infotainment systems with compatible hardware. * Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. * AT&T Connected Car Unlimited Prepaid 30-Day Session Plan: U.S. only. With OnStar Guardian, you and up to seven other people will have access to OnStar Emergency-Certified Advisors, ready to help, 24/7. Skill requires account linking to use. OnStar links to emergency services. & state universal svc. Fee, & certain gov’t assessments which are not gov’t req’d charges. 15 103 * Content not provided by General Motors or its affiliates. Through the powerful GPS, the OnStar Monitoring Center can accurately locate the car and the car owner can obtain the car position in real time via the OnStar App; or simply dial the OnStar 24-H Service Hotline 400-820-1188 to contact a the customer service specialist who will provide real-time car position information after owner ID verification. To cancel at any time, call 1.877.865.7864 or by accessing your OnStar account online. Advisor-based Turn-by-Turn Navigation is subject to Terms and limitations and varies by vehicle model. * OnStar plan, working electrical system, cell reception and GPS signal required. Capabilities vary by model and plan. Includes AT&T Connected Car Unlimited Plan (Prepaid 30-Day Auto Renewal): U.S. only. Lock/unlock feature requires automatic locks. Pricing, fees, options, restrictions and terms subject to change and may be modified, discontinued or terminated at any time without notice. 104 Diagnostic capabilities vary by vehicle model. May not be combined with any other offers or retroactively applied. See SiriusXM Customer Agreement for complete terms at siriusxm.com. Pricing, offer and terms subject to change and may be modified or terminated at any time without notice. OnStar links to emergency services. 16b Check here for details and limitations. 1a Check here for details and limitations. * Connected services include 2 years of navigation services and 6 months of Remote Access Plan. Check here for details and limitations. Payments are nonrefundable (subject to applicable law). * Federal, state and local taxes, and other fees and service charges, may apply. Mobile app Turn-by-Turn Navigation is subject to limitations and varies by vehicle model and connected device. Service availability, features and functionality vary by device and software version. Services enabled by Connected Access are subject to change and do not include emergency or security services. * Requires active iHeartRadio account to customize favorites and create custom stations. Map coverage available in the U.S., Puerto Rico and Canada. Requires eligible model year 2015 and newer vehicle. Check here for details and limitations. Requires active service plan and paid AT&T vehicle data plan or compatible device with 3G/4G LTE tethering data plan. Roaming: Hotspot service not available outside of U.S. and Canada. Requires active service plan and paid AT&T vehicle data plan. OnStar has been around for a while so it is not surprising that you can find a range of opinions about its service online and in the news media. Service in Canada depends upon availability of unaffiliated carrier coverage. Device permissions are required for app to operate properly. 24 Visit Our Virtual Outreach Experience Step inside to access a variety of public safety educational content highlighting OnStar’s emergency services. Pricing: $20 per vehicle monthly plan charge (3 vehicles on plan results in $60 monthly plan charge). OnStar links to emergency services. * Limited-time offer is valid for 60 days from vehicle delivery date and requires that you enroll in a monthly service plan and associate a payment method on file. The next best way to talk to their customer support team, according to other OnStar customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Terms apply. * Location information (latitude/longitude) may not be available on vehicles equipped with infotainment systems that provide privacy capabilities that allows the driver to mask the vehicle location. Model year 2011–2014 GM vehicles may be eligible for standard connectivity for up to 2 years from reactivation. 60 Stolen Vehicle Assistance requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Subject to Terms and Limitations. The 2-month extension must be redeemed within 15 days of activation date and requires that you enroll in a monthly service plan and associate a payment method on file. * Service availability, features and functionality are subject to limitations and vary by vehicle, device, location and active service plan. Auto Renewal: Plans automatically renew every 30 days unless canceled. Device permissions are required for app to operate properly. 123 OnStar links to emergency services. Remote start requires GM factory-installed and enabled remote start system. Google, Google Home, Android, and other related marks and logos are trademarks of Google LLC. 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