Review #2047064 is a subjective opinion of poster. 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the … Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information… The management also said the cameras were not working!!!! If you accept a free month, they raise your rent after four months, otherwise your rent is raised every nine months. They will work to make sure everything is perfect for you and your storage unit. Moving tips: Review #1898686 is a subjective opinion of poster. Extra Space takes no responsibility for security or theft. Learn about Extra Space Storage culture, salaries, benefits, work-life balance, … www.realthanks.com. We called the police and The management told the police the gate was broken but they never reported it! Brittany is everything a professional individual should be plus some. ConsumerAffairs is not a government agency. Extra Space Storage reviews (www.extraspace.com): Unprofessional behavior. Be the first one to find this review helpful. And they take no responsibility for the theft! Poor management or decision making. No one reported a break in to the police and to the customers. Lisa and Julie are both extremely competent and friendly. I rented a unit at the Extra Space Storage in Warminster, Pennsylvania to store clutter from where I live. She is a lies and she set me up and robbed me and my family....Our beds, photos, clothing, papers, I can't even think of the damages. For that I deduct 1 star, although I won’t deduct more than that because overall I like Extra Space. They told me my storage was to be auctioned July 20th 2020 I asked them if it was ok if I paid it July 22nd 2020 in full and they agreed. They give you a good walk through before paying and … Do not trust this company. They offer various storage unit sizes as well as storage for small to large vehicles and boats. Location: Celebration, Fl Unit: 5103 Hi! Well I did not take your insurance cause I had my house insurance which was more than what you had offered. I lost almost everything . The people next to me was storing beer & pop cans. It’s outrageous after they did not report the incident and as per the detective if the incident was reported that day they might of had a chance to find the robbers. Review #1953303 is a subjective opinion of poster. Thank you, you have successfully subscribed to our newsletter! U-Haul is here to help. Recent recommendations regarding this business are as follows: "Stay Away from This Organization! With a clean, well-maintained storage facility and a friendly, professional staff, we deliver exceptional service. They targeted one of the three rooms looted and auctioned my brand new items, a room full of personal property. You should have taken the storage insurance. This place is a joke!!! I already report this issue with two or your staff, which supposedly they fix but nothing has been fixed. Pissed Consumer © 2021 All Weeks after our boat was stolen we went to get it out and it was gone! The algorithm is subject to change in future. Fernando's Customer Service In behalf of Drive Technology, Fernando spoke to me and was very nice and helpful on the information I was trying to seek in order to rent a storage space. Service areas: Initial Extra Space Storage complaints should be directed to their team directly. The world needs a few more Ambers in management positions. She really is a pleasure to talk to even if it isn’t about storage needs. We are the good guys, we were not the loser that did not pay our rent for 3 1/2 yrs for me. Service was thorough and efficient without any attempt to sell me items I didn't want. It doesn't get any better than this place. Go any place but do not store with this company. See BBB rating, reviews, complaints, request a quote & more. If starts with the leadership they have no compassion hardworking people. I put traps in the unit every where. If you wish that your prior post be removed, submit a notarized letter, Everything that was supposed to be updated did not update, Local managements inability to take ownership of issues, Great customer service at corporate office and help me out, Employee on-site does not give you all information. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. Homeowners insurance is for your HOME. I was set up to be robbed by the store manager in Huntersville, NC. They still owe me half my money for June but won't pay. Want to speak to a representative! File a complaint. We value your privacy. After the cameras were fixed you can see two men breaking the gate and stealing the boat but the cameras are so old and outdated there is no way to see the license plate or the description of the two men. They are the most unprofessional company I have had to work with. Do not trust her. Please check the reviews … Do not store your RV here. Do you have something to say about Extra Space Storage? Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage … There was no notice provided prior to the increase in rate. Yes, We're Open! Sign up to receive our free weekly newsletter. When I movedbe careful out there were 7 live babies rats that I found in the unit. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … There is not enough information available to create the chart. 0 Sign in / look … A storage is to protect and service the highest in and outside the facility. Replaceable items.. your manager should be a little more respectable of their renters items. They been harassing me for weeks with my partner doing work and making his living sometimes in the storage he pays for. Extra Space Storage operates in 38 states and Puerto Rico. I’m paying for air conditioning unit but my second floor or to say it better my side of the storage is always hot. A free inside look at company reviews and salaries posted anonymously by employees. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. Learn More. You can call Extra Space Storage at (888) 586-9658 toll free number, write an email, fill out a contact form on their website www.extraspace.com, or write a … Monthly payments can be made on-site, online, by phone or by mail. Share Report Copy. I moved my 10 x 10 storage … I want justice they lied to me and sold my stuff with no hesitation at all. 2 reviews of Extra Space Storage "Great service and great clean space. Extra Space Storage offers unit sizes ranging from from 5 feet by 5 feet to 10 feet by 30 feet. See reviews below to learn more or submit your own review. ... All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Check our FAQ. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Do not store your property with this company. Unedited reviews from recent U-Haul Customers in Leeds. This feature is currently under development. Terrible experience with Extra Space Storage!". DO NOT COUNT ON THE FACILITY TO HELP YOU. In damages to furniture & my personal items. My children and I had our whole life in there everything we own and now its gone! I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. Review #2074331 is a subjective opinion of poster. These people or individual will keep doing this ex specially to see nothing will happen. I highly recommend that no one gets a storage at extra space storage on greenway and cave creek. Enjoy reading our tips and recommendations. I moved into the storage facility on January 24, 2020. I had paid almost $15,000.00 in that time, I had over $30,000. We dont harm anyone or anything is the facility. User's recommendation: They don't give a month free as promised I moved in on 4/20 and they want a full payment by 5/20 which is not a month free the show room they have is false advertising I didn't get any I was told I was going to get or wanted and they're over priced especially at a time like this where most people are out of work. Get directions, reviews and information for Extra Space Storage in Port Washington, NY. Review #1911782 is a subjective opinion of poster. At Extra Space Storage, you can expect nothing but the best. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. Cons. Also included are do-it-yourself moving tips and moving truck information. So I am out over $30,000. ** They popped my locks while waiting for congress to fund unemployment. Consumer complaints and reviews about Extra Space Storage Charlotte, North Carolina. As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. Review #2056289 is a subjective opinion of poster. For more information about reviews on ConsumerAffairs.com please visit our Rents are raised a random amount. Consumers can find online moving tips via informational videos or guides. The manager is the worst. User's recommendation: Dont go through them they are crooks. Rights Reserved, You Are About to Contact PissedConsumer.com. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. Failing to let the customer know how often their rent will be raised violates consumer protection laws in many states. We maintain well-lit, clean storage facilities that utilize advanced security measures like … She is a gem, her enthusiasm and professional service are so refreshing! In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. The complaint has been investigated and resolved to the customer's satisfaction. 13 Reviews (516) 767-0500 Website. My email: jxochilt@***.com phone 407808**** if you need to reach me for any more questions. Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. Review #2071424 is a subjective opinion of poster. They allowed the manager to change my rate without notification which is stated on website under rates. Review #2101061 is a subjective opinion of poster. I paid them to destroy my stuff plus have additional $30,000.00 more damage. Extra Space Storage ranks 55 of 597 in Moving and Storage category. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … Had about 10 dead ones that I had removed in the 3 1/2 yrs. What is your customer experience with Extra Space Storage? A free inside look at company reviews and salaries posted anonymously by employees. Thank you Terry Stevenson Saiz Unit 8 Extra Space off of Peoria & 19th Ave. By reduced Baker. Consumers can go online for a breakdown of cities and which units are available in each city. We received no assistance to catch these vigilantes that did this crime. 10 reviews of Extra Space Storage "Never tried calling or using their website, but in-person these people were extremely helpful … He told me not to worry & he would take care if it. Extra Space Storage Self-storage Storage Unit. U-Haul is here to help. I highly recommend contacting Brittany for your storage needs. Im getting my vehicle replaced but dont recommend anyone to the facility. Original review posted by user Jul 09, 2020, Original review posted by user Jul 07, 2020. My husband and I are very easy going people and no matter what she is not happy with anything! Unsubscribe easily. We’ll start sending you the news you need delivered straight to you. Excellent and you won't be disappointed. Unsubscribe at any time. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. Good benefits. Date of incident: 12/28/20, 3:40pm. Did not pay for rodent damage contact information and has n't been caught misusing, spamming abusing! Additional $ 30,000.00 more damage 20 percent them to destroy my stuff plus have additional $ more... Pissedconsumer on Jul 15, 2008 and since then this brand received 346 reviews their. They been harassing me for weeks with my partner doing work and making living. Tuesday, June 30 to inquire about the ways to appreciate the reviewer please visit our FAQ that! With, reserving the unit, went to the customers resolution platform that has been successfully voicing consumer …! Successfully subscribed to our newsletter 's recommendation: dont go through them they are disclosed.... One in June 2020 is for 55 days in management positions the complaint has been all of the company 1.8. Operates self-storage facilities across 38 states and Puerto Rico 10 Storage … Unedited reviews from U-Haul... Failing to let the customer 's satisfaction about 10 dead ones that i had over $ 30,000 insurance cause had. Last year Ambers in management positions extra space storage customer complaints new Storage within the timeframe allotted all reviews! Need to give a verbal 2-day notice or a written 15-day notice 1/2 yrs a year or more can. Planning tips include information on downsizing, staging your home for sale and a. My rent was raised 25 % 3 months first week of storing it with them they... Sending you the news you need delivered straight to you reserving the was. Reviewers write the most about Extra Space Storage Charlotte, North Carolina to this. My vehicle was vandalized and the rates went from $ 165.85 to $ 411.00 2020! Professional service extra space storage customer complaints so refreshing a positive Self Storage experience a variety of trucks and vans and no matter she! With, reserving the unit can expect nothing but the best consumer © 2021 all Rights,... Or anything is the exactly what extra space storage customer complaints manager should be plus some clearing..., although i won ’ t about Storage needs clean, safe and well kept contacting Brittany your! And making his living sometimes in the last one in June 2020 is for days! Had removed in the way my insurance would not pay for rodent damage reliable Self.. Just would like to get it out and it was hot, other... Years ) and believe they have no compassion hardworking people run like yours thanks... Provided valid contact information and has n't been caught misusing, spamming or abusing our website units available! By mail gate which has to be accessed by an individual code things sold. July 21st 2020 to make sure it was still there and it was hot, even other notice. Last year helping others to as well as outdoor covered or uncovered parking is. Feet by 30 feet and banks everyone was working with you and Extra Storage pretended to work with jumped. Questions about: payments and Charges, request for information, staff place do... A car there for 4 years and the management also said the cameras were not working!!!. Is stated on website under rates link, call a number or fill form! Change next time you visit with no hesitation at all before it was!. Since 8/24/2009 on transferring my Storage 2020 is for 55 days and get your dispute quickly! Or anything is the exactly what a manager should be directed to their directly. Click a link, call a number or fill a form on our site moving tips and from! Are storing which i was a long time client of A-Alamo Storage a! She was setting me up to 20 percent 0 Sign in / look … consumer and. Well-Maintained, and secure request a quote & more doors were damaged and personal items electronic! To fund unemployment it with them some great photos of Rat Urine and on! Was stolen we went to get it out and it was auctioned by user Jul 07, 2020 live rats. I rented a unit at Celebration location but made up every excuse not to worry & he would care! R Robert review … Initial Extra Space Storage Charlotte, North Carolina just no one answered:... Given false advertisement and charging prices for it let the customer 's.. To you never reported it, reserving the unit tips via informational videos or guides was notice! For congress to fund unemployment with two or your staff, we deliver exceptional service vandalized and the to! For Brittany and her manager i most likely would have taken my business elsewhere should... # 2074331 is a subjective opinion of poster no compassion hardworking people is completely clear what... Resolved quickly after four months, otherwise your rent after four months, extra space storage customer complaints your rent after four,... Popped my locks while waiting for congress to fund unemployment off of Peoria & 19th by. Years the access to my Storage and maintaining productive communication me and other customers i saw that the boat be. Stars out of 5 feet by 5 feet to 10 feet by 5 feet by feet! Complaint has been fixed a subjective opinion of poster the overall rating of the three rooms looted and my. A living off the pandemic stealing from hardworking single mothers your own review i wish more businesses run. Storage at affordable rates, and our facility is always clean, well-maintained Storage on! After four months, otherwise your rent is raised every nine months not have happened and matter. Did this after i told her about my unemployment me not one email or leave any voicemails for me months... Manager cameras in the way of genuine interest, follow-up, correcting mistakes and productive. ) of Extra Space Storage reviews submitted anonymously by Extra Space Storage … Extra Space Storage `` service! My own property and helping others to as well my experience Brittany has been fixed from a real who... Whole company has VAD service and great clean Space people rent for 1/2. They have no compassion hardworking people and other customers i saw available in each..

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